At Etibahn, we are a trusted B2B manufacturer of bulk packaging solutions with a strong commitment to quality and client satisfaction. Our processes are designed to deliver high-quality customized paper bags and packaging products at scale, while ensuring transparency in every stage of business. As our products are tailored to client specifications, we have a defined Return & Refund Policy to address rare cases of concerns or disputes.
Non-Returnable Items
Since most of our packaging products, including customized and branded paper bags, are manufactured as per client-specific requirements (size, design, printing, and branding), these items are non-returnable. This is to maintain the integrity of custom production and ensure that every client receives products made exclusively for their brand.
Claims & Reporting Issues
While we take every precaution to deliver defect-free products, issues may rarely occur. In such cases:
- Clients must raise a claim within 7 days of receiving the goods.
- Claims should be supported by photographs, videos, or third-party inspection reports highlighting the defect or mismatch.
- Valid reasons for claims include manufacturing defects, incorrect dispatch, damaged packaging, or quality concerns not matching the approved sample.
Resolution Process
Once a claim is raised, our quality and customer service teams carefully review the case. Depending on the nature of the issue, we may provide one of the following resolutions:
- Replacement: Dispatch of corrected or new products in line with original specifications.
- Adjustment in Future Orders: Credit or compensation may be applied to the client’s upcoming bulk order.
- Partial Refund: In rare cases, and subject to contract terms, a partial refund may be processed.
Logistics & Return Handling
If a physical return of goods is required, it will be managed as per mutual agreement between Etibahn and the client. The cost responsibility for return logistics will be clearly defined by the contract and agreed terms. Our team ensures professional coordination with transport and logistics partners to handle returns smoothly, if applicable.
Commitment to Clients
Etibahn stands for quality, transparency, and trust in every business relationship. Our Return & Refund Policy is designed to protect the interests of both parties while ensuring fair practices in the bulk packaging industry. With a customer-first approach, we aim to resolve any disputes quickly, fairly, and professionally.
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