At Etibahn, we value and respect the confidentiality of all our business partners and clients. Protecting your data is an essential part of our commitment to building long-term relationships based on trust, transparency, and security. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable Indian data protection laws and best business practices.
Data We Collect
In the course of our business operations, we may collect the following types of information:
- Contact Information: Name, phone number, email address, and business address provided during inquiries, meetings, or order placement.
- Company Information: Legal entity name, GST number, business registration details, and other identifiers relevant to contracts or agreements.
- Transactional Details: Information shared while creating purchase orders, contracts, invoices, or shipment documents.
- Communication Records: Emails, call logs, and other correspondence to ensure smooth customer support and order fulfillment.
Use of Collected Data
We use the information provided to deliver a seamless client experience and to ensure timely and professional service. Your data may be used for:
- Fulfilling Orders: Processing and delivering customized bulk packaging solutions.
- Client Communication: Providing updates on orders, shipping timelines, invoices, and business correspondence.
- Regulatory Compliance: Maintaining proper records for taxation, exports, and statutory obligations.
- Improving Services: Analyzing client needs and feedback to continuously improve product quality and service efficiency.
Confidentiality & Third-Party Sharing
Etibahn strictly maintains confidentiality of client and partner information. We do not sell, share, or disclose personal or business information to unauthorized third parties.
- Data may only be shared with logistics partners, transport providers, and banking institutions strictly for the purpose of executing business transactions.
- All third parties involved are contractually bound to maintain confidentiality and ensure data security.
Data Security
We follow strict protocols to protect all business and client data from unauthorized access, misuse, alteration, or disclosure. Our systems are regularly updated to comply with applicable Indian data protection norms. Sensitive transactional data is stored securely and only accessible to authorized personnel.
Client Rights
Etibahn respects the rights of its clients with regard to their personal and business information. Clients have the right to:
- Access & Review: Request access to the data we hold about their business.
- Correction: Update or correct inaccurate or outdated information.
- Deletion: Request deletion of stored data, subject to legal and contractual obligations.
- Consent Management: Withdraw consent for specific data uses, where applicable.
Commitment to Privacy
Etibahn is committed to ensuring that client confidentiality and business privacy are always protected. By working with us, clients can be assured that their data is treated responsibly and ethically, with the sole objective of enabling successful and transparent business transactions.
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